BlueStar Canada is committed to providing our partners with the highest level of customer satisfaction.  As an added benefit to our Canadian partners, we are now offering service and repair for all Datamax-O’Neil portable and stationary printers. The BlueStar Canada Technical Services Department distinguishes itself through its commitment to personalized solutions. This extensively trained group uses the most sophisticated tech service protocols to provide both pre and post-sale support for BlueStar’s full range of label and receipt printers.

Customers utilizing the new BlueStar Canada service center will benefit from the convenience of a “one stop shop” for their Datamax-O’Neil printers. Offering a quick and cost effective repair solution in Canada is just another example of BlueStar’s dedication to solution-based distribution.

1. Which Datamax-O’Neil printers is BlueStar Canada authorized to repair?
All Datamax-O’Neil printers are eligible for warranty and service repair by BlueStar Canada.  BlueStar Canada has always been an authorized repair center for Datamax-O’Neil’s portable printers. Now, customers may enjoy the advantage and convenience of having their desktop printers repaired in the same facility.

2. Do I contact the same person for desktop and portable repairs?
BlueStar Canada has an on-line RMA (Return-Manufacture-Authorization) process. All repair requests can be processed through the web via this link:
http://ca.bluestarinc.com/en/rmapolicy

3. What is the shipping process for sending in my printer for repair?
While the product is still under the manufacture warranty:
The client assumes the costs of shipping the product to BlueStar Canada by making the appropriate arrangements and securing the product(s), which will then be shipped. The RMA details are found on our website:
http://ca.bluestarinc.com/en/rmapolicy


4. What is the expected turn around time on desktop printers sent in for repair?
The average expected turn around time is five-seven business days.
Datamax-O’Neil products manufacture warranty may be enhanced by SimpleCare. SimpleCare is BlueStar Canada’s one day depot repair service contract that provides three years coverage.

5. Will BlueStar Canada offer a loaner printer while my printer is being fixed?
Currently, replacement “loaner” printers are not available.
 
6. How does the cost compare to sending it to Datamax-O’Neil?
There are no additional costs in sending Datamax-O’Neil products to BlueStar Canada’s Service Center compared to sending them directly to Datamax-O’Neil. In fact, it could cost less if the product(s) are being shipped from a Canadian location to BlueStar Canada Service Center:

a. Brokerage fees to ship products from Canada to the US
b. Additional shipping cost
c. Extended shipping delays (increasing internal costs)