Position: Customer Service Associate/ Representative
BlueStar is a leading Solutions Based Distributor of Point of Sale and hardware and software solutions in the Americas. For more information about BlueStar, visit www.bluestarinc.com. We are currently seeking a Customer Service Associate for our Montreal office.

Summary:
We are seeking candidates for a Customer Service Associate with experience in customer service.

This full-time position is located in Montreal.

Responsibilities

• Communicate with customers regarding returned material
• Manage the RMA process (Return merchandise authorization)
• Issue credit notes to customers
• Verify integrity of received material

Tasks

• Contact customers directly, by phone or e-mail.
• Respond promptly to all inquiries
• Direct requests and unresolved issues to the designated resource
• Follow up, handle and resolve customer complaints: obtain and evaluate all relevant information to handle inquiries, complaints and suggestions
• Issue RMAs to customers; ensure  conformity of material received
• Keep the RMA system up to date
• Process replacement orders, credit forms, non conforming transactions
• Record details of inquiries, comments, complaints and actions taken
• Communicate and coordinate with internal departments
• Issue weekly and monthly reports as needed by management

Education and Experience

• College diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

Key Competencies

• Proactive customer service approach
• Bilingual (English and French) communication skills - verbal and written
• Empathy for the customer’s situation – talks in a way the customer can understand
• Good interpersonal and listening skills
• Problem-solving
• Detail oriented
• Adaptability
• Initiative
• Ability to deal with stressful situations
• Works well under pressure
• POS products knowledge an asset

Apply now!
Only selected candidates will be contacted.

Respect and equity are BlueStar values.

Please send your resume to the attention of Human Resources at: jobscanada@bluestar.ca
Or by fax at: 514-344-1687