Select a question to find out more:
simplecare warranty information
Q1: How long does my simplecare warranty last?
Q2: Where does my simplecare warranty apply?
Q3: What is the simplecare warranty coverage on my product?
Q4: Are the simplecare warranties transferable?
Q5: Is my software covered by simplecare Warranty?
Q6: What is the standard response time for my system to be repaired under simplecare warranty?
simplecare renewal information
Q7: How can I renew my simplecare warranty?
Q8: Can I extend my simplecare warranty period past the normal warranty expiry time?
Q9: How can I tell if my product is still under Warranty?
simplecare RMA information
Q10: How do I arrange a simplecare repair?
Q11: What information must I provide when calling for simplecare warranty service ?
Q12: Should I back up my software?
Q13: Who do I contact if I require a repair but my machine is out of warranty?
Q14: What are the technical support hours for my simplecare warranty?
Q15: How can I find the Terms and Conditions for simplecare Warranty?
Q16: If I attach additonal peripherals such as monitors, printers (or other options) to a product, is that peripheral covered by the simplecare warranty?
Q17: Is there a courrier cost to ship products to the service center for simplecare service?
Q18: How can I check the status of my systems repair?
| Q1: | How long does my simplecare warranty last? |
| When purchased from the start: 3 years or 5 years on some Metrologic products. Renewals are also available | |
| Q2: | Where does my simplecare warranty apply? |
| The simplecare warranty applies in Canada only | |
| Q3: | What is the simplecare warranty coverage on my product? |
| Please verify the manufactures websites or contact your sales representative | |
| Q4: | Are the simplecare warranties transferable? |
| Yes (some conditions may apply) | |
| Q5: | Is my software covered by simplecare Warranty? |
| Hardware product warranty and simplecare warranty does not cover support on operating systems or applications. Verify the manufacture warranty | |
| Q6: | What is the standard response time for my system to be repaired under simplecare warranty? |
| The standard repair time is 1 business day. (Excludes weekends and regional holidays) Shipping time excluded both ways. | |
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| Q7: | How can I renew my simplecare warranty? |
| | Your BlueStar Canada sales representative will communicate with you 30 days before your simplecare warranty expires. You can also contact your sales representative at any time for more details about simplecare warranty renewals. |
| Q8: | Can I extend my simplecare warranty period past the normal warranty expiry time? |
| In most cases 1 year renewals are available. For longer than 1 year some conditions apply (please contact your sales representative for more details) | |
| Q9: | How can I tell if my product is still under Warranty? |
| Please contact your sales representative at 1-888-511-5151 or by email at simplecareservice@bluestar.ca | |
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| Q10: | How do I arrange a simplecare repair? |
| An RMA (Return Merchandise Authorization) can be requested on-line at http://www.bluestarinc.com/rma/create.php (client ID and postal required) or by email at simplecareservice@bluestar.ca | |
| Q11: | What information must I provide when calling for simplecare warranty service ? |
| Product serial number and or simplecare contract number (same as your products invoice) | |
| Q12: | Should I back up my software? |
| Yes a backup of your software is always recommended. During the service process all data and/or software on your unit might be erased. Before sending your product for service, it is important to backup your data and software. BlueStar Canada is not responsible for the loss of information while servicing your product. | |
| Q13: | Who do I contact if I require a repair but my machine is out of warranty? |
| Call us at 1-888-511-5151 or by email at simplecareservice@bluestar.ca | |
| Q14: | What are the technical support hours for my simplecare warranty? |
| Business hours - 8:30am to 6:00pm, EST Monday to Friday (excluding Public Holidays). | |
| Q15: | How can I find the Terms and Conditions for simplecare Warranty? |
| Copies of terms and conditions can be found in the simplecare website | |
| Q16: | If I attach additonal peripherals such as monitors, printers (or other options) to a product, is that peripheral covered by the simplecare warranty? |
Only the product that was purchased with the simplecare service is covered. | |
| Q17: | Is there a courrier cost to ship products to the service center for simplecare service? |
| Yes the shipping cost is paid by parties that expedite the product. (BlueStar Canada will pay ground freight to return the product back) | |
| Q18: | How can I check the status of my systems repair? |
| On-line: http://www.bluestar.ca/en/catalogue/catalogue.php (client ID and postal required) by calling us at 1-888-511-5151 or by email at simplecareservice@bluestar.ca | |
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