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Technical Services
Services provided by BlueStar Technical Support Team


1. Warranty or Out-of-Warranty Repair
Whether you have an existing service plan or not, BlueStar is prepared to handle all of your repair and maintenance requirements.

2. Customized Configurations
We provide services to help you find the right solutions for your applications so that your products, upon receipt,
are ready to use and fully configured to your personalized specifications.

     a. Preconfigure/reconfigure:
- POS Printers: Set emulations, communications protocol, load character sets
- Barcode Scanners: Pre-configure to customer specifications
- Magstripe Readers - Set to Track1, Track2, etc.
- MICR Readers - Apply customer-specified formats
- Pin Pads - Set to Auto~Star Emulation
- Customer Displays - Set Emulations & Communications Protocol
- POS Keyboards - Program
- Barcode Printers (Field Installable) Install Options

     

b. Integrate, Pre-load/Change Operating Systems & Load Application Software:
Portable Data Terminals:
Configure kits; Load customer supplied software; Load terminal emulation software; Update OS
POS Terminals:
- Install hardware options, upgrade memory, and install expansion cards
- Load Operating Systems, application software, and drivers
- Create & apply Gold Disk (Ghost), duplicate IDE, EIDE, UDMA, SATA hard drives & Compact Flash cards

     

c. Hardware & Software Integration Services
- Hardware Staging
- Software Loading & Gold Disking applications 
- Custom Software burn-in and testing 
- Staging and kitting an entire bundled solution 
- Configuring many products including scanner or printer kits 
- Verification and quality of bar code media

3. Professional services:
- WLAN Survey & Installation

- On-Site Support
- RFID Training, Consulting, System Design, & Implementation

4. Repair parts:
BlueStar Canada is a parts depot for many manufactures. These parts can help increase the product(s) longevity,
an excellent way to maintain and preserve client relationships.

 

Helpful Links
Technical Support | On-Line Resources | Configuration Services  
Warranty or Out-of-Warranty Repair | RMA Services  | RMA Request   
Downloads  |  Microsites

 

 

 

 


 

Helpful Links